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...FAQs


Frequently Asked Questions

Visibility



New Daylight Saving Time Rules Beginning In 2007



Software



GPS200



TCO100



Wiring to Clocks






What NTP or SNTP client does TCRSYNC-NTP work with?

Answer: With the wide range of clients available over multiple platforms, TCR-NTP server has not been tested with all available clients on the Internet. Some clients that TCR-NTP server has been tested are:



Windows XP/2003 Server/VISTA:

  • Dimension 4
  • W32Time Service (native NTP/SNTP client for Windows OS's) *


*Using W32Time requires that the default settings be changed from Symmetric Active mode to Client mode. Please see the Windows Knowledgebase article http://support.microsoft.com/kb/875424 or refer to the following FAQ. While this article is written for Windows 2003 Server, it is also relavent to Windows XP PRO and Windows XP Home Editions and Windows VISTA.



Windows 2000:

  • Dimension 4
  • Tardis
  • Timesync


Windows NT 4.0:

  • Dimension 4
  • NTPTime
  • Tardis
  • TimeServe


Windows NT 3.51:

  • TimeServe
  • Tardis
  • NTPTime


Windows 95 / 98 / ME:

  • Dimension 4


Windows for Workgroups:

  • Tardis


DOS:

  • None


Unix/Linux:

  • XNTP 3-5.91
  • XNTP 3-5.f


Netware:

  • SNTPCLNT version 1.1b


Why won't my GPS-200A "lock" to satellite or generate time code?

Answer: Wait a little longer, after being physically moved to a new location the GPS-200A can take 30-40 minutes to lock to satellite. Although, typically, a lock is obtained in a few minutes, the unit can sometimes enter a "search the sky" mode on powerup causing much longer times to first fix. This internal process is necessary to ensure that the time code generated is within the tight accuracy range indicated in the specifications. Atmospheric conditions can have a great effect on the time it takes the unit to lock, these conditions combined with optional long cables available from Masterclock® Inc. can greatly increase the time it takes to get a lock. Crushed and/or sharply bent antenna cables or antennas shaded by buildings and/or other objects can also increase the time to lock or even prevent the GPS-200A from working. Each GPS-200A is fully tested at the factory with the same antenna and cable it is shipped with, failures are extremely rare! Please observe these precautions before deeming your GPS-200A defective!



Why does my GPS-200 "freewheel" (double blink) frequently?

Answer: [see above] Proper antenna placement and cable installation is critical, especially when using the, optional, long cable lengths.



The antenna cable supplied is too short; can I splice an extension cable in line with it or use a longer RG-58?

Answer: No! The GPS-200A is designed to work with Belden 8219 or equivalent Low Loss cable. Using other cables or splicing more cable in line with the original will seriously hamper performance or prevent a GPS lock altogether. Longer lengths of low loss cable are available upon special order from Masterclock® Inc.



My GPS-200 was working, then the LED came on steady and stayed that way, what's wrong?

Answer: The unit was probably reset by a power outage or fluctuation. Although the unit should re-lock on its own, the GPS-200 may need to be powered down and plugged in again to recover under certain conditions such as brownouts or fluctuations. It is highly recommended that the GPS-200 be connected through an Uninterruptible Power Supply for the best reliability.



I depend on my GPS-200 for my facilities operation; what if it fails or is destroyed due to uncontrollable circumstances?

Answer: In critical operations we recommend the purchase of a spare system to ensure a source of time in the unlikely event that your GPS-200 fails. Masterclock® Inc. does not cross ship or provide "loaner" equipment. For operations requiring the ultimate reliability, Masterclock® Inc. can provide an intelligent and automatic time code switcher (the TCS-100) that can instantly switch between two GPS-200A's or to a stand alone TCO-100 Precision Oscillator, should one fail.

Automatic Switchover Connection Diagram



Should I set my GPS-200A to output my local time or UTC? (Greenwich Mean Time)

Answer: This depends on the individual situation but generally, the GPS200 should be set to output UTC (default settings) Outputting UTC gives the greatest flexibility when connecting to a variety of devices such as clock displays, PCs etc. When driving card readers to synchronize PCs/Networks, UTC may be required. Devices such as the Masterclock® Inc. TCI500 can be connected to your GPS200 to obtain two or more outputs with different offsets.



Is there a 19" rack mount version of the GPS200?

Answer: The GPS-200A can be easily converted to a one space standard rack mount unit by obtaining a RM-4 kit from Masterclock® Inc. This kit will mount up to four Masterclock® Inc. devices, such as the TCD-200 clock displays, in one rack space.



Can you connect the output of a GPS200 directly into the input of a TCO100 - without an automatic switchover such as the TCS100?

Answer: The TCO100 is designed to be a backup to the GPS200 master clock generator and provide an alternate source of time code in case of failure or loss of GPS signal. A setup whereby the GPS200 is connected directly to a TCO100 oscillator  will work, however you are relying 100% on the TCO100. If it should fail you will have to manually connect your time code feed directly to the output of the GPS200.

GPS200 to TCO100 Connection Diagram



How many clocks can be connected to the output of a GPS200 or TCO100?

Answer: Typically you should be able to connect up to 20 clocks since each clock presents a very small load, however this also depends on the length of the cable or wire.



What kind of cable can be used to distribute time code from a master clock to several slave clocks?

Answer: You can use virtually any kind of wire or coaxial cable. The time code signal is similar to a slow speed audio modem. We recommend the use of coaxial cable with BNC connectors because it is convenient and easy for most people to connect.



Since the clock connector is BNC, how can we split one BNC output to several BNCs of all clocks?

Answer: The time code signal feed can be split or paralleled as you would with multiple speakers. This can be done with BNC "T" connectors or by connecting the wires in parallel. If you do not have a source for the BNC "T" connectors Masterclock® can supply them to you.



Is there a distance limitation from the master generator to the slave devices?

Answer: You should not have any problem with distances up to 1000 ft - 300m. Beyond these distances and in particular if you have several separate feeds you may have to use a distribution amplifier such as the TCA100.



If our time code feed is coaxial cable, how can we connect to Leitch analog clocks since its input socket is designed for regular telephone pair?

Answer: The coaxial cable can be opened and separated - the center conductor is connected to one terminal and the outer shield connected to the other.